Terms of Service Agreement
This Universal Terms of Service Agreement (“Agreement”) sets forth the terms and conditions of your use of the website https://govr.ae and the services provided by GOVR L.L.C F.Z (“we”, “our”, or “us”). By accessing or using our website and services, you agree to be bound by this Agreement.
If you do not accept any part of these terms, please refrain from using our website and services.
Website Ownership and Legal Status
The domain govr.ae is fully owned, operated, and managed by GOVR L.L.C F.Z, a licensed tourism company registered in Dubai, United Arab Emirates under Commercial License No. 2528000.01.
This platform functions as a digital channel for offering UAE visit visa assistance and related tourism services as part of GOVR’s licensed activities.
govr.ae is not a separate entity. It is a service-based sub-platform under the legal control of GOVR L.L.C F.Z.
Definitions
- Client / User / You – Refers to any individual or entity using this website or our services.
- Company / We / Us – Refers to GOVR L.L.C F.Z, the operator of govr.ae.
- Party / Parties – Refers collectively to both the user and the company.
- Services: Visa assistance, travel planning, documentation support, and inbound tourism services within the UAE.
- Website: Refers to https://govr.ae, which is operated under the legal ownership of GOVR L.L.C F.Z.
Use of Website
By accessing govr.ae, you confirm that:
- Not misuse the platform
- Not submit any false or misleading information
- Not attempt unauthorized access to our servers or systems
- Respect our intellectual property rights
- You have read, understood, and agree to be legally bound by these Terms and Conditions.
- You accept full responsibility for reviewing these Terms regularly, as they may be updated at any time without prior notice.
- Continued use of the website after such updates indicates your acceptance of the revised Terms.
- GOVR L.L.C F.Z holds the right to modify, update, or remove content, services, or terms at its sole discretion.
Failure to review these Terms does not exempt you from their enforcement.
Visa Processing Policy
We aim to process visa applications quickly and accurately. Standard processing time for express visas is approximately 24 hours, but final approval is subject to the UAE Immigration Department and may take longer in some cases.
- Our office operates on Gulf Standard Time (GST), Monday to Friday, from 8:00 AM to 6:00 PM.
- UAE immigration authorities are closed on Saturday and Sunday.
- Applications submitted on Fridays will begin processing the following Monday.
Please note: GOVR L.L.C F.Z is not responsible for travel disruptions caused by flight or hotel cancellations.
Fees and Payment
Our service fees include administrative costs and processing support but do not include government visa fees unless stated.
- All service fees are clearly stated on the website or via direct quote
- Payments are securely handled through Stripe.
- Once an application has been submitted to UAE immigration authorities, fees are non-refundable under any circumstances, including rejection or cancellation.
- All amounts include GOVR L.L.C F.Z service charges and exclude UAE government visa fees unless explicitly stated
Processing Time
While we aim to process and submit applications promptly, we do not guarantee exact processing durations. Delays may occur due to:
- Public holidays
- Incomplete documents
- Additional requirements by UAE immigration
- Unexpected technical or legal issues
We are not responsible for delays caused by circumstances beyond our control.
Refund Policy
All payments are considered final and non-refundable once the application is submitted for processing. Refunds will only be considered under the following conditions:
- Duplicate payment due to system error
- Payment made without initiating any application
To request a refund, email our support team with complete details. Refunds, if approved, may take up to 15 business days to be processed.
Limitation of Liability
GOVR L.L.C F.Z is not liable for:
- Any indirect, incidental, or consequential damages resulting from your use of the website.
- Delays, visa denials, or issues arising from third-party services or external events beyond our control.
- Force majeure events or technical interruptions
Our role is limited to support and documentation assistance.
Indemnification
You agree to indemnify and hold harmless GOVR L.L.C F.Z and its team from any claims, losses, damages, or legal fees resulting from:
- Your breach of these Terms and Conditions
- Your misuse of the website or services
Modification or Cancellation
If you wish to modify or cancel your application, please contact us before we submit it to the authorities. After submission, no changes can be made, and fees remain non-refundable.
Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising in connection with these Terms will be handled exclusively by the courts of the UAE.