This Privacy Policy describes how GOVR L.L.C F.Z (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use the services offered on https://govr.ae.

govr.ae is a private service platform owned and operated by GOVR L.L.C F.Z, a UAE-licensed company based in Dubai, United Arab Emirates (License No. 2528000.01). The platform provides assistance with UAE visit visa applications and related travel services.

By using this website and our services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

Purpose of Data Collection

The primary purpose of collecting your personal data is to provide you with our services related to:

UAE visit visa application assistance
Tour packages and holiday bookings
Customer support and follow-ups

We use your information to respond to inquiries, provide our services, improve customer support, analyze website performance and functionality, and comply with applicable legal and regulatory requirements.

Type of Information Collected

To provide you with efficient tailored services, We collect personal and technical data necessary for processing visa
applications, improving services, and complying with legal requirements.

Personal information includes your name, e-mail address, phone number and other important essentials for processing visa applications and related government transactions.
Technical data includes information like your IP address, browser type operating system and access logs helps us understand your user behavior and also improve website performance.
We use cookies and similar tracking technologies to customize your experience and analyze website traffic. Cookies are actually small files stored on your device that help in organizing repeat visitors or remembering preferences.

How We Use Your Information

The information we collect serves different purposes.

Your personal information is really important for facilitating visa applications or other government related services.
We use our information to address inquiries, provide assistance and also enhance our support services.
We analyze technical data that allows us to improve website functionality and ensure the same place user experience.
We might process your data to align to legal and regulatory obligations.

Data Storage and Retention

Your data is securely stored on protected servers and access is restricted to authorized personnel only. We retain your personal data for as long as necessary to:

Fulfill the services you’ve requested
Meet legal or compliance obligations

We retain personal data till we need it, as required by UAE law, after which it is securely deleted or anonymized.

Data Sharing and Disclosure

We do not sell or rent your personal information to any third party.

Your data may be shared with:

UAE government departments for visa processing
Payment processing partners (e.g., Stripe)
Trusted tour and service partners under confidentiality agreements
Legal authorities when required by UAE law

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze usage. Cookies help us:

Remember your preferences
Improve performance and user experience
Collect anonymous visitor statistics (e.g., via Google Analytics)

You may choose to disable cookies in your browser settings, but this may impact some website features.

Microsoft Clarity

We use Microsoft Clarity to better understand how users interact with our website and to improve their overall experience. Clarity captures user behavior such as clicks, scrolls, and mouse movements through anonymized session recordings and heatmaps.
Clarity may use cookies and other tracking technologies for this purpose. All data collected is anonymous and does not include personally identifiable information.
By using our website, you consent to the processing of your data by Microsoft Clarity in accordance with Microsoft’s Privacy Statement.

Your Rights and Choices

You might request the deletion of your personal information subject to legal and contractual obligations.
You can even opt out of receiving marketing communications from us at any time
to exercise any of these rights connected with our support team.

Data Security

We take your privacy seriously. We implement technical and organizational safeguards to protect your data against unauthorized access, misuse, or loss. However, no digital system can guarantee 100% security.

External Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or data handling practices.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this page regularly to stay informed.

Disclaimer

govr.ae is a private service platform operated by GOVR L.L.C F.Z, a UAE-licensed company based in Dubai, United Arab Emirates (License No. 2528000.01). We provide assistance with UAE visit visa applications and related services. We are not a UAE Government website, immigration authority, embassy, or consulate and do not have the authority to approve or reject visa applications. Final visa decisions are made solely by the relevant UAE authorities.